info@docksidebooks.com
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Customer Service
- Contact Us
- Special Orders
- Track Your Order Online
- Shipping & Delivery
- Returns & Exchanges
- Sales Tax
- Security
- Privacy Policy
- Information Collection
- Our Email List
- CONTACT US
- Email: info@docksidebooks.com
Phone: 340-774-4937
Fax: 340-777-8786
Call hours:
Monday, Wednesday, Thursday, Saturday 9:00am - 5:00pm
Tuesday, Friday 9:00am - 6:00pm
Sunday 11:00am - 3pm - SPECIAL ORDERS
- We can special order most of the books printed in the USA. Books take two to three weeks to get here from the mainland, but some publishers are slow to ship. If the book cost more than $35.00 or is very specialized we require a deposit of 50%. Professional and text books usually cost more than the list price and require deposits or prepayment.
- TRACK YOUR ORDER ONLINE
- Click on My Account to check the status of your order.
- SHIPPING & DELIVERY
- Ground Shipment - Orders are charged a low flat shipping rate and ship via USPS Priority mail.
Continental U.S.: Your order will be delivered within 5-7 business days, excluding holidays, following credit card authorization and verification.
We also offer express, overnight and international delivery. Please contact us if you would prefer one of these methods. - RETURNS & EXCHANGES
- We want you to enjoy the books you buy from Dockside Bookshop. If your book is damaged, please return your items within 10 days of purchase. Simply repack your items in their original packaging including the packing slip, and send it to the address below using a trackable and insured shipping method. Dockside Bookshop is not responsible for items we don't receive.
Dockside Bookshop, Inc.
PO Box 600197
St. Thomas, VI 00801
When we receive your package we will promptly process the return or exchange (minus shipping costs). Refunds will be credited back to the credit card used to make the original purchase. Please allow one to two billing cycles for your account to be credited. - SALES TAX
- The beauty of it is there is no sales tax in the U.S. Virgin Islands! Shop away!
- SECURITY
- We use Secure Socket Layer (SSL) technology to protect your information as it is transmitted to us. This industry-standard technology protects the confidentiality of the personal and financial information you send us via the internet.
- PRIVACY POLICY
- Dockside Bookshop respects your privacy. We keep your personal information confidential and ensure that you are safe and secure while shopping with us.
- INFORMATION COLLECTION
- Dockside Bookshop collects your personal information in order to process and fulfill your order efficiently and to communicate with you about your order. This information is stored on our secure web browser.
Information including name, shipping addresses, billing addresses, phone numbers, and email addresses are required to process orders. Contact and financial information requested is used for billing purposes only. Shipping contact information including phone numbers and shipping addresses are shared with delivery couriers in order to fulfill delivery of orders. The information that these companies receive from Dockside Bookshop is safeguarded and is only used to provide customer service.
Dockside Bookshop is the sole owner of information collected on this site. We do not sell, share, rent, or exchange this information to any third party other than described above. - OUR EMAIL LIST
- Newsletter subscribers at Dockside Bookshop receive new product information, special sales notifications, and updates on our latest happenings. We respect your privacy and will not sell, give, or rent our email lists. The Dockside Bookshop newsletter is a permission-based list only. If you send product information via our "Email to a friend" or "Wish List" functionalities, we will not capture or use the recipient's email without consent. You may unsubscribe from our email list at any time. If you wish to do so, please contact us and we will remove you promptly.